Frequently Asked Questions
Registration | Care Coordination | Kandu Program | Care Partners | Kandu Team | Insurance | Kandu App
Registration
If someone in the hospital or rehab facility has already registered you for Kandu, we will call you from phone number 415.384.5623 to get your first appointment scheduled.
If you were not registered by your healthcare team and need to register, click here. Please have your insurance information ready.
Yes, you may be able to participate. Please complete the registration form and someone from Kandu will contact you.
We are working to expand Kandu services to all 50 states. Please complete the registration form and we will let you know if we’re providing service in your state. If not, we will notify you when Kandu becomes available in your state.
Anyone interested in Kandu can complete the registration form and someone from Kandu will contact them.
Care Coordination
Kandu Health partners with your hospital. With your permission, the hospital will share basic information about you and your stroke with us. This information enables our team to evaluate your needs and work with you to develop your stroke recovery plan.
Kandu is a separate company and is not part of any hospital. We work with hospitals and communicate with your care team to coordinate the transition of your post-stroke care. Kandu is designed to complement the services that your hospital provides after discharge.
No, Kandu assists you with coordinating your care. Kandu Navigators can support you in understanding your health condition, as well as scheduling and preparing for appointments. Your Kandu Navigator can help you understand your insurance coverage. If needed, they will assist you in finding and applying for eligible services.
Your Kandu Navigator will help you to advocate for yourself and your care. This can include things like communicating with your PCP regarding medication side effects, asking for more rehabilitation therapy, finding new treatment options, or finding additional health resources.
Kandu Program
Your Kandu journey puts you in touch with a team of healthcare professionals. It begins with a visit with a Kandu Doctor who reviews the notes from your recent stroke-related hospital stay and performs a virtual assessment. This information is shared with your Kandu Navigator who provides helpful resources and works with you on the issues that are most important to you.
Our integrated system allows your Kandu Navigator to see previous assessments and any available information. They will work with you to define and address those needs most important to you. Your Kandu Navigator will be your primary contact throughout the program.
The Kandu Program supports stroke survivors and their care partners to adjust to life at home after leaving the hospital. It begins with a whole person assessment to identify your needs. Then, your Kandu Navigator works with you one-on-one to guide your journey.
Additionally, the Kandu app provides personalized information, tools, and other resources. Participants use our app to communicate privately with their navigator, learn about their stroke and its effects, manage day-to-day life, and connect with other stroke survivors and care partners.
Kandu was founded in partnership with stroke survivors and care partners who continue to share their experiences with our team to shape the Kandu Program.
Our team includes people with backgrounds across ten different disciplines of stroke care including: physical medicine and rehabilitation, neurology, neurointervention, neuropsychology, nursing, occupational therapy, physical therapy, speech-language pathology, social work, and behavioral health.
The effects of a stroke can impact many aspects of your daily life after you return home. Even the most supportive friends and family can often use help understanding what to expect and how they can help.
Your Kandu Navigator will help you and your care partner anticipate, understand and deal with the effects of stroke. The Kandu Team helps you to advocate for needs specific to your experience.
Having a stroke can be a life-changing experience. Talking with someone who has had a similar experience can be extremely valuable. Past Kandu participants have found support groups helpful to both understand their experiences and learn tips for their own post-stroke journeys.
Yes, we encourage survivors to include a care partner to participate in the program with them.
Please fill out a registration form here, or contact us at [email protected] or call us at 1-833-KANDU4U.
Kandu Team
It can be challenging to get a medical appointment following a hospitalization. Your Kandu Doctor provides an overview of the post-stroke medical issues and coordinates care with the Kandu Navigators.
The Kandu team does not replace your local doctors. Our doctors serve to address needs and services specific to the post-stroke journey, in collaboration with your local doctors.
You can send a direct message to your Kandu Navigator in the app for private and secure communication. Kandu Navigators are also available for phone or video calls by appointment.
Kandu will send you direct messages through the app and we may communicate with you through text or email. You may also text or email us directly.
Please add our phone number (415.384.5623) and email address ([email protected]) to your contacts so you do not miss important information from our team.
Tell us how your Kandu experience is doing via email at [email protected] or by calling 1-833-KANDU4U (1-833-526-3848)
Care Partners
A stroke survivor can identify a person in their life that will be supporting them once they leave the hospital. This person can co-enroll in the Kandu Program and will have visibility to the stroke survivor’s personal health information in the Kandu app. Typically, a care partner is a family member, significant other or friend that is helping a survivor once they get home. It is helpful if the care partner lives with the survivor, however, that is not a requirement to be a “care partner” in the Kandu Program.
With permission, the stroke survivor’s health information, assessments, and tools will be shared with their care partner. Care partners will receive their own educational articles and will have access to community support groups just for them. Through the app, survivors and care partners can message their navigator together, or in private messages that only they can see.
If a stroke survivor participates in the Kandu Program, their care partner can participate with them at no charge.
If you are a care partner and your stroke survivor has not registered with Kandu and you need support, you can request a care partner only appointment with us by calling 1-833-KANDU4U (1-833-526-3848). Care Partner Consultation Appointments are $100 for one hour.
Insurance
Kandu Health brings you affordable access to integrated post-stroke care resources by partnering with hospitals and insurance plans. We’re currently in-network with Medicare Part B and we are working to expand our coverage with private health plans.
Kandu has self-pay options and financial support programs for patients without insurance or with economic challenges.
Kandu Health bills services like any other clinician visit. Depending on your insurance there may be a copay for your initial visit with the Kandu Doctor and copay or coinsurance responsibility for principal illness navigation services.
If you need financial assistance, please let us know during the registration process.
Yes, copays, deductibles, and any other out-of-pocket costs related to your participation in the Kandu Program are HSA or FSA eligible for most patients. We recommend checking with your HSA/FSA provider for more information and details as to how you can use these funds.
Kandu App
Yes! The app has been designed with simplicity in mind, and with input from stroke survivors like you. Our team is available to teach you how to use the app and other phone-based tools if you need extra support.
You can email us at [email protected].
We take health data security very seriously. Our platform is HIPAA-compliant and is aligned with industry security best practices taken from multiple standards such as NIST, SCF and OWASP.
iPhone
First, turn on Dictation in your Settings:
- Go to Settings > General > Keyboard
- Turn on Enable Dictation
To use Dictation:
- On the screen keyboard, there is a microphone icon in the bottom right corner
- Tap on the microphone icon
- Begin speaking
- Tap Done when finished
First, turn on Spoken Content:
- Go to Settings > Accessibility > Spoken Content
- Turn on Speak Screen to hear text read from the top to bottom of your screen
There are 2 ways to use Spoken Content on a screen:
- Use 2 fingers to swipe from the top of your screen down
- Use Siri and say “Hey Siri, speak screen”
- Go to Settings > Accessibility > Display & Text Size
- Turn on Larger Text
- Use the slider bar at the bottom to adjust the text size to your preference
- Go to Settings > Accessibility > Touch
- Turn on Reachability
Go to Apple’s Accessibility web page for more options.
Android
Most on-screen keyboards have a microphone icon. Simply tap that and begin speaking.
Please note Android phones are made by various manufacturers. The steps below may be different for some Android phones. If these steps do not work for you, you can search the feature in the Settings section of your phone.
First, turn on Select to Speak:
- Go to Settings > Accessibility > Installed apps > Select to Speak
- Turn on Select to Speak
- You should notice an extra person icon in the bottom right corner
To use Select to Speak on a screen:
- Tap the new person icon
- Select the text you want to be read aloud to you
Please note Android phones are made by various manufacturers. The steps below may be different for some Android phones. If these steps do not work for you, you can search the feature in the Settings section of your phone.
- Go to Settings > Accessibility > Visual Enhancements or Vision > Font Size
- Use the slider bar to adjust the text size to your preference
Please note Android phones are made by various manufacturers. The steps below may be different for some Android phones. If these steps do not work for you, you can search the feature in the Settings section of your phone.
- Go to Settings > Advanced Settings
- Turn on One-handed mode
Go to Google’s Accessibility web page for more options.