q FAQ — Kandu Stroke

FAQ

Frequently Asked Questions

General

Kandu Health partners with the staff in the stroke unit of your hospital. With your permission, the hospital will share basic information about you and your stroke with us. This allows our team to best understand your current situation and to further assess your needs for information and resources.

Kandu Health is a separate company that is independent from your hospital. Kandu staff members are in regular communication with your hospital staff for transition of care hand offs and program development. Our program is designed to compliment the services that your hospital provides to support stroke survivors and care partners after discharge.

The Kandu program supports stroke survivors and their care partners to adjust to life at home after leaving the hospital. Our navigators work with you to guide you through your recovery through personalized information, tools to guide your transition from the hospital to home and resources you may need to improve your quality of life. Participants use our app to learn about their stroke and impairments, manage day-to-day life and connect with other stroke survivors.

At Kandu Health we care deeply about improving stroke outcomes. We are founded and led by experienced healthcare leaders, clinical advisors and technology experts with deep understanding of stroke and its impact. Our team includes people with backgrounds across ten disciplines of stroke care including: vascular neurology, neurointervention, physiatry, neuropsychology, nursing, occupational therapy, physical therapy, speech-language pathology, social work, and behavioral health.

Currently there is no fee for participating in the Kandu program, if you are an individual who has had a stroke and you are referred by one of our participating hospitals. If you would like to know if your hospital is participating in Kandu, please send us an email at support@kandustroke.com.

No, your information is only shared with your hospital care team on a limited basis.

Yes! In the Kandu program, we encourage survivors to include a care partner of their choice to help them participate in the program. Your care partner will share access to the same platform as you. For more information, click here.

Kandu Navigators

Every stroke survivor is assigned a navigator as part of the Kandu program. Your navigator’s role is to help you get started in our program, assess your recovery needs, and assist you in working your way through the recovery process.

Kandu Navigators have extensive experience working with stroke survivors and their families as clinical social workers or licensed occupational therapists.

No, Kandu navigators are not licensed physicians or nurses. Please continue to direct your medical questions to your healthcare team. The Kandu Navigator’s role is to provide you with support to help you get back to life.

Kandu Health assigns a navigator to each survivor based on various factors including your geography and your stroke related impairments.

Your Kandu Navigator is a dedicated resource throughout your participation in the Kandu program. They get to know you from the initial onboarding call while you’re still in the hospital through your “graduation” from the program at 90-days post hospital discharge.

Your Kandu Navigator is available during business hours in your timezone and by appointment.

You can message your Kandu Navigator anytime in the app by sending them a direct message. Kandu Navigators are also available for phone or video calls by appointment.

Stroke survivors will have a welcome phone call with their Kandu Navigator upon getting started with the program. During your welcome call, the navigator will review your hospital information about your stroke and ask questions to learn more about you and how they can assist you in your stroke recovery.

Kandu Health will send you direct messages through in-app messaging. However, sometimes we will send you messaging via text or email. Please add the email address: support@kandustroke.com to your contacts so you do not miss important information from our team.

Tell us how your Kandu Navigator is doing via email at support@kandustroke.com or by calling 833-KANDU4U.

Kandu Health will send you direct messages through in-app messaging. However, sometimes we will send you messaging via text or email. Please add the email address: support@kandustroke.com  to your contacts so you do not miss important information from our team.

Care Partner

A stroke survivor can identify a person in their life that will be helping them once they leave the hospital after their stroke procedure. Typically a care partner is a family member, significant other or friend that is helping them once they get home.

Yes, care partners have their own login that is linked to the survivor’s profile.

Yes. Many of the tools in the app are fully shared across the survivor and care partner. Care partners will have their own educational articles, independent access to community support groups and be able to direct message the navigator.

The registration process for care partners is the same for stroke survivors:

  • First download the app.
  • Once the hospital sends us your information, we will send you and the stroke survivor a link to login.
  • If the survivor has already been discharged from the hospital, please have the stroke survivor contact their navigator and they can assist with adding you.

No, the Kandu program is free for stroke survivors and their care partners if they have been referred through a participating hospital.

App and Sign-up

Yes! The app has been designed with simplicity in mind, and with feedback and input from stroke survivors like yourself. If you have questions about how to use the app, message your navigator from the Connect section in the app.

  • First thing for you to do is download the app, then wait for an activation link from your Kandu Navigator.
  • After tapping on the activation link from your phone, you will need to verify your date of birth (or the survivor’s date of birth if you are a care partner).
  • Then select a password and you’re in!

Kandu Health is partnering with your hospital to get your stroke information and personalize the app content for you before we grant you access to the app. Once we have your information, your navigator will send you your activation code and set up an introductory phone call.

We take data security very seriously. Our platform is HIPAA compliant and is aligned with industry security best practices taken from multiple standards such as NIST, SCF and OWASP.

App Accessibility Tips

Please note Android phones are made by various manufacturers. The steps below may be different for some Android phones. If these steps do not work for you, you can search the feature in the Settings section of your phone.

Increase Text Size

  1. Go to Settings > Accessibility > Visual Enhancements or Vision > Font Size
  2. Use the slider bar to adjust the text size to your preference

Convert Voice to Text

Most on-screen keyboards have a microphone icon. Simply tap that and begin speaking.

Enable Phone to Speak Text

First, turn on Select to Speak:

  1. Go to Settings > Accessibility > Installed apps > Select to Speak
  2. Turn on Select to Speak
  3. You should notice an extra person icon in the bottom right corner

To use Select to Speak on a screen:

  1. Tap the new person icon
  2. Select the text you want to be read aloud to you

Use One Hand

    1. Go to Settings > Advanced Settings
    2. Turn on One-handed mode

Increase Text Size

  1. Go to Settings > Accessibility > Display & Text Size
  2. Turn on Larger Accessibility Sizes
  3. Use the slider bar at the bottom to adjust the text size to your preference

Convert Voice to Text

First, turn on Dictation in your Settings:

  1. Go to Settings > General > Keyboard
  2. Turn on Enable Dictation

To use Dictation:

  1. On the screen keyboard, there is a microphone icon in the bottom right corner
  2. Tap on microphone
  3. Begin speaking
  4. Tap Done when finished

Enable Phone to Speak Text

First, turn on Spoken Content:

  1. Go to Settings > Accessibility > Spoken Content
  2. Turn on Speak Screen to hear text read from the top to bottom of your screen

There are 2 ways to use Spoken Content on a screen:

  1. Use 2 fingers to swipe from the top of your screen down
  2. Use Siri and say “Hey Siri, speak screen”

Use One Hand

  1. Go to Settings > Accessibility > Touch
  2. Turn on Reachability

Other iOS Accessibility Features

Go to Apple’s Accessibility webpage for more options.